What shipping carrier do you use?
We work with UPS for domestic (USA) delivery and we work with Passport for international shipping.
Is your device safe? Is it FDA approved?
BB-Gun is a non-contact skin care device, which is not under FDA category. FDA considers it safe without testing.
Can I use it if I have a metal allergy?
No
Why is my BB-Gun not spraying?
If your BB-Gun isn't spraying with the lights still on, it may have a blocked nozzle; use the provided needle to clear it and restore spraying functionality.
What is the expected usage time on a full charge?
A fully charged BB-Gun can work one and a half hours without stop. Usually, it is good enough for two weeks of daily use.
Why do I feel irritation or pain when I first use the BB-Gun?
Please check our Blog about " why do I feel painful or irritated when I'm doing skin care"
Why did I get charged with tax or duty for international order?
We do charge duty for most international shipping depending on different countries' policies.
We work with UPS for domestic (USA) delivery and we work with Passport for international shipping.
Is your device safe? Is it FDA approved?
BB-Gun is a non-contact skin care device, which is not under FDA category. FDA considers it safe without testing.
Can I use it if I have a metal allergy?
No
Why is my BB-Gun not spraying?
If your BB-Gun isn't spraying with the lights still on, it may have a blocked nozzle; use the provided needle to clear it and restore spraying functionality.
What is the expected usage time on a full charge?
A fully charged BB-Gun can work one and a half hours without stop. Usually, it is good enough for two weeks of daily use.
Why do I feel irritation or pain when I first use the BB-Gun?
Please check our Blog about " why do I feel painful or irritated when I'm doing skin care"
Why did I get charged with tax or duty for international order?
We do charge duty for most international shipping depending on different countries' policies.